Privacy Policy

At Prime TDL Store (operated by HSP IT SOLUTIONS), we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and share information about you when you visit our website, register an account, make purchases, or contact our support team.

1. Information We Collect

We collect personal information that you voluntarily provide to us when completing orders or registering on our site. This includes:

• Personal Identity Details: Full Name.
• Contact Information: Email Address and Mobile/Phone Number.
• Billing Details: Street Address, City, State, Pincode/Zip Code, and Country.
• Tax Identifiers (Optional): GSTIN (Goods and Services Tax Identification Number) for business invoicing.

2. How We Use Your Information

The information we collect is processed for the following purposes:

• To verify and process digital transactions securely via our payment gateway partner, Razorpay.
• To compile, issue, and archive legal Tax Invoices for your purchases.
• To generate secure product licensing keys tied to your specific product SKUs.
• To deliver purchased TDL files (.tcp) and installation manuals via email, WhatsApp, or dashboard downloads.
• To send customer support answers, security advisories, and system notifications.

3. Data Sharing and Third Parties

We do not sell, rent, trade, or distribute your personal details to external marketing networks. We share details only with verified processing partners required for service delivery:

• Razorpay: To process secure UPI, card, and Net Banking transactions. Your financial credentials are processed entirely on Razorpay's PCI-DSS compliant secure gateways.
• Notification APIs: To send transactional emails (SMTP) and WhatsApp dispatch updates.

4. Data Protection and Security

In compliance with Section 43A of the Indian Information Technology Act, 2000 and SPDI (Sensitive Personal Data or Information) Rules, we employ robust technical safeguards. All communications on our platform are encrypted via SSL, and access to customer databases is strictly monitored and limited to authorized technicians.

5. Cookies and Session State

We use cookies and local storage space to persist your shopping cart configuration, coordinate user authentication sessions, and compile anonymous server statistics. You can configure your browser to disable cookies, though certain storefront capabilities may become inaccessible.

6. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Grievance Officer at:
HSP IT SOLUTIONS
Email: hspitsolutions@gmail.com
Phone: +91 93804 36918