Refund & Cancellation Policy

Last updated: June 2026

At Prime TDL Store (operated by HSP IT SOLUTIONS), we strive to offer high-quality Tally Definition Language (TDL) add-ons and business solutions. Because our products are digital software files distributed via instant download, we maintain a clear policy regarding refunds and cancellations.

Strict No-Refund & No-Cancellation Policy

Due to the digital nature of our TDL files (.tcp), which are made available for immediate download on your Customer Dashboard upon payment verification, all sales are final. We do not offer refunds, exchanges, or order cancellations under any circumstances once the purchase is completed.

1. Why We Do Not Offer Refunds

Digital files are intangible, irrevocable goods that cannot be returned or disabled once downloaded. Unlike physical items, they remain accessible to the buyer indefinitely. To prevent software licensing abuse, we do not accept returns.

2. Recommendation to Buyers Before Purchasing

To ensure complete satisfaction and compatibility with your unique business workflow:

Carefully review the detailed product description, compatibility parameters, and list of features.
Examine all product screenshots and watch the YouTube demonstration videos if available on the product detail page.
If you have any doubts, questions, or specific customization requirements, please reach out to our team to request a Trial File before initiating any paid transaction. We are happy to provide temporary trial access to verify the product fits your needs.

3. Support and File Issues

We stand behind our products. If you encounter any technical difficulty, activation error, or file loading issues, please submit a support ticket via your dashboard or contact us at hspitsolutions@gmail.com. Our engineering team will assist in resolving the issue, customizing the TDL, or dispatching a corrected file version. Product malfunction or software bugs will be addressed through support and updates rather than cash refunds.